LEGAL

Privacy Policy

Last updated October 17, 2026

Developer and privacy contact

NEXOLUME LLC develops and operates the Teyo Player application and teyoplayer.com. For privacy questions or requests concerning your data, email admin@teyoplayer.com.

Data processed by the Android app

On Android, Teyo Player reads the Android ID locally to derive the stable Virtual MAC and six-digit Device Key displayed by the app. The raw Android ID is not transmitted to the Teyo Player server. The app sends the derived Virtual MAC, its source label, and the Device Key to Teyo Player over HTTPS to register the device, check trial or activation status, and retrieve the playlists connected to that device.

The server stores the displayed MAC Address, a one-way hash of the Device Key, trial and activation status, relevant technical timestamps, an approximate country code, and a keyed one-way hash of the network address used for security, fraud prevention, and device-status purposes. The raw Device Key is used in transit for authentication but is not stored in readable form on the server.

Teyo Player stores playlist details, favourites, trial state, activation state, and downloaded library information locally on the Android device so the player can operate. Removing the app or clearing its storage removes this local data, subject to Android backup and restore settings controlled by the user and device platform.

Your playlist

A playlist name and the M3U or provider URL you submit through My List are stored by Teyo Player. Playlist URLs are encrypted at rest and are returned only after the matching app presents the correct MAC Address and Device Key. The app then connects to the playlist or media provider you selected. That third-party provider may receive technical request data such as your IP address and user agent under its own privacy practices.

Some Smart TV providers block direct M3U downloads. In that case, Teyo Player may temporarily relay the M3U document through this website after checking the device credentials and trial or activation status. The playlist document is not permanently stored by the relay, and video streams continue directly between the TV and the playlist provider.

Payments

If you choose a paid activation on the website, Stripe processes your payment details. Teyo Player stores the Stripe order and transaction references, amount, currency, payment status, and relevant timestamps. Teyo Player does not store full card numbers. Stripe processes payment data under its own privacy policy.

Support bot statistics

When you ask the support bot a question, we record only recognised words from an approved support vocabulary, the matched topic, language, approximate country, answer outcome and time. Full messages, playlist links, Device Keys, card details and raw IP addresses are not stored in the bot analytics table. Daily keyed hashes group conversations and limit abuse. Country lookup may use the existing IP-to-country service, which receives the network address to return an approximate country. Statistics are retained for up to 90 days and are available only in the authenticated administration panel. Requests with browser privacy signals (Do Not Track or Global Privacy Control) are not recorded by the bot.

Visitor statistics

The website counts page views and approximate daily visitors using a keyed, rotating one-way hash derived from the network address, browser user agent, and date. The analytics table stores the resulting hash, page path, and timestamp rather than the raw network address or full browser user agent.

How data is used and shared

Teyo Player uses the information described above to provide device access, enforce one trial per device, process activations, authenticate playlist changes, deliver playlists, secure the service, prevent fraud, provide support, and maintain essential service statistics. Teyo Player does not sell personal or device data and does not use it for targeted advertising.

Data is disclosed only when needed to Stripe for payment processing, infrastructure providers that host or secure the service, the playlist or media provider selected by the user, professional advisers where necessary, or public authorities when required by applicable law.

Security

Teyo Player uses HTTPS for data in transit, authenticated device requests, one-way hashing for Device Keys and network identifiers, and authenticated encryption for playlist URLs stored on the server. No system is completely secure, but access is restricted to the purposes described in this policy.

Retention and deletion

Device, activation, and playlist records are retained while needed to provide the trial, purchased access, playlist delivery, security, and support. Visitor statistics are retained only while reasonably needed for service measurement and security. Payment, transaction, fraud-prevention, accounting, and legal records may be retained for the period required by law or a legitimate business obligation.

The app does not create a named user account. To request deletion of a device record and its connected playlists, email admin@teyoplayer.com with the subject “Teyo Player data deletion request” and include the Device MAC displayed by the app. Teyo Player may request reasonable verification before deleting data. Data that must be retained for payment, fraud prevention, accounting, dispute resolution, or legal compliance will be retained only for those purposes.

Children

Teyo Player is not directed to children and does not knowingly collect personal information from children. A parent or guardian who believes a child submitted personal information may contact us to request deletion.

Changes to this policy

This policy may be updated when the application, website, providers, or legal requirements change. The date at the top identifies the current version.

Contact

Privacy inquiries and data deletion requests: admin@teyoplayer.com.