LEGAL

Refund Policy

Last updated August 12, 2026

Before purchasing

Use the 7-day free trial to confirm that Teyo Player works with your device and authorized playlist before paying. The purchase covers software activation only; no channels or playlist are included.

Payment or activation problems

If the payment provider charged you but the same MAC Address was not activated, email admin@teyoplayer.com with the payment receipt or transaction reference and the displayed MAC Address. Do not send full card details or a playlist URL. Duplicate charges and verified activation failures are eligible for review.

Third-party playlist problems

Refunds are not provided for unavailable, expired, incompatible, or unauthorized third-party playlists because Teyo Player does not sell or control those services.

Privacy

Payment and support data is handled as described in the Teyo Player Privacy Policy.