LEGAL

Refund Policy

Last updated July 26, 2026

Before purchasing

Use the 7-day free trial to confirm that Teyo Player works with your device and authorized playlist before paying. The purchase covers software activation only; no channels or playlist are included.

Payment or activation problems

If the payment provider charged you but the same MAC Address was not activated, provide the payment receipt and displayed MAC Address to the store support contact. Duplicate charges and verified activation failures are eligible for review.

Third-party playlist problems

Refunds are not provided for unavailable, expired, incompatible, or unauthorized third-party playlists because Teyo Player does not sell or control those services.